Burst geyser, leaking pipe or no power? Get a verified artisan to your home.

1. 01Close the main water supply at the meter.
2. 02Switch the geyser off at the distribution board.
3. 03Open a hot tap to relieve the pressure.
4. 04Move what you can out of the way of the water.
5. 05Take photographs before anything is moved.
6. 06Message Home Assist on WhatsApp.

A new geyser installed to SANS 10254, will include a new drip tray, vacuum breakers, a safety valve, a pressure control valve, overflow and drain pipes, and a SANS or PIRB certificate of compliance issued and logged.

Most like-for-like replacements are completed within 3 - 5 hours normally with a single visit on the same day. High volumes of work in winter sometime means next day service

Plumbers must be registered with the Plumbing Industry Registration Board. Home Assist Technologies is a registered member of IOPSA, membership number 57677983, valid 01/03/2026 to 28/02/2027.

View our IOPSA membership certificate

Is your geyser still under warranty?

We check the manufacturer warranty on the existing unit before we quote a replacement. A geyser still under warranty may be repaired or replaced by the manufacturer at no cost to you. Send us a photograph of the serial number plate and we will decode it and tell you.

If you are claiming, or your insurer has settled in cash and asked you to appoint your own plumber, we can verify the quote and the work.

• A water bill that has jumped with no change in use
• The water meter turning with every tap closed
• A damp patch or a warm spot on a floor
• The sound of running water in a wall
• Paint bubbling, or a musty smell

We start with the non-invasive methods: an isolation test on the meter, then acoustic listening and thermal imaging or gas tracer work to narrow the position of the leak.

Once the leak is pinpointed, we open only what has to be opened, repair the pipe, pressure test the line and make good.

Electricians

No power, a distribution board that keeps tripping, fault finding, rewiring, and the electrical certificate of compliance a property sale requires.

Home Assist electricians are registered persons with the Electrical Contractors Board where issued certificates are registered and logged

Building contractors

Ceiling replacement after a leak, waterproofing, making good after water damage, and general repairs.

The same SANS standard applies: a registered entity will need a registration with Construction Industry Registration Development Board and as a minimum requirement National Home Builders Registration Council, a scoped quote, photographic evidence before and after.

Gas geyser installers and repairers

Gas geysers and other gas equipment, including HVAC, which we also handle.

Gas installers must be registered with the LPGSA, and a gas certificate of conformity is issued on completion.

WhatsApp, call or the form below. Tell us what has happened and where you are.

From our verified nationwide network, matched to your job and your area.

We check the technician's registration, the certificate is issued and logged, and the price is checked against benchmark.

One point of contact from the first message to the finished job.

Close the main water supply at the meter, then switch the geyser off at the distribution board. Open a hot tap to relieve pressure, move what you can out of the way of the water, photograph the damage before anything is moved, and message us on WhatsApp.